Shipping Policy

1. Order Processing

All orders are processed after payment is received and verified.

Processing times vary by the product ordered.

• In-stock products: 1–3 business days
• Print-on-demand products: 2–7 business days
• Personalized or custom products: 3–10 business days

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

Processing time is different from shipping time.

2. Shipping Methods & Delivery Estimates

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

United States

• Standard Shipping: 3–7 business days
• Expedited Shipping (where available): 2–4 business days

Canada

• Standard International Shipping: 7–15 business days

International

Most countries:

• 7–21 business days

Delivery estimates are not guaranteed and may vary due to customs inspections, weather, carrier delays, high shipping volumes, or other circumstances beyond our control.

3. Shipping Carriers

EmpireBloom partners with trusted shipping carriers, including:

• USPS
• UPS
• FedEx
• DHL
• Other regional delivery partners

The carrier used will depend on the destination, package size, and fulfillment location.

4. Multiple Fulfillment Partners

EmpireBloom partners with multiple trusted fulfillment providers, including print-on-demand and specialty manufacturers.

If your order includes products fulfilled by multiple facilities, your items may arrive in separate shipments.

You will receive tracking information for each shipment as it becomes available.

5. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided directly by the carrier.

Please allow up to 48 hours for tracking information to appear after shipment.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

EmpireBloom is not responsible for delays, losses, or additional shipping charges resulting from:

• Incorrect addresses
• Missing apartment numbers
• Invalid ZIP/postal codes
• Incorrect recipient names

If you notice an error, contact us immediately.

Address changes cannot be guaranteed once an order has entered production or has shipped.

If a package is returned because of an incorrect address, the customer is responsible for any reshipping fees.

7. Lost Packages

A package is considered lost only after the shipping carrier officially determines that it cannot be found.

If your tracking has not updated for several business days, please contact us.

EmpireBloom may assist with filing a carrier investigation, as appropriate.

EmpireBloom is not responsible for carrier delays or losses that occur after a package is accepted by the carrier.

8. Delivered but Not Received

If tracking shows "Delivered" but you cannot locate your package:

• Verify the shipping address.
• Check around your property.
• Ask household members or neighbors.
• Contact your local delivery carrier.

If the carrier confirms delivery, EmpireBloom is not responsible for stolen or missing packages after delivery.

Customers may prefer to select secure delivery locations whenever possible.

9. Damaged Items

If your order arrives damaged:

Please contact us within 5 calendar days of delivery.

Include:

• Your order number
• Clear photographs of the damaged item
• Photographs of the shipping package
• A description of the issue

At EmpireBloom's discretion, approved claims may receive a replacement, store credit, or a refund.

10. Delayed Deliveries

Delivery estimates are not guarantees.

EmpireBloom is not liable for shipping delays caused by:

• Severe weather
• Customs inspections
• Carrier disruptions
• Labor strikes
• Transportation issues
• Public emergencies
• High seasonal shipping volumes
• Events beyond our reasonable control

11. International Orders

International customers are responsible for:

• Import duties
• Customs fees
• VAT/GST
• Local taxes
• Brokerage charges

These charges are set by the destination country and are not included in the purchase price unless otherwise stated.

EmpireBloom has no control over customs processing times.

12. Refused Shipments

If a shipment is refused or returned because:

• Customs duties were not paid.
• Delivery attempts were unsuccessful.
• The package was refused by the recipient.

Any shipping charges, return shipping costs, customs fees, or handling fees may be deducted from an eligible refund.

13. Force Majeure

EmpireBloom shall not be liable for delays or failures to fulfill orders resulting from events beyond our reasonable control, including but not limited to the following:

• Natural disasters
• Floods
• Fires
• Hurricanes
• Pandemics
• Government actions
• War
• Civil unrest
• Cyberattacks
• Transportation disruptions
• Supplier interruptions

14. Order Changes & Cancellations

Because many EmpireBloom products are produced after purchase, orders are processed quickly.

Requests to modify or cancel an order must be submitted promptly.

Once production begins, cancellations or changes may not be allowed.

15. Shipping Restrictions

EmpireBloom reserves the right to limit or decline shipments to certain locations where shipping is unavailable, restricted, or prohibited by law.

16. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery of the order to the shipping address provided at checkout, unless otherwise required by applicable law.

17. Policy Changes

EmpireBloom reserves the right to modify this policy at any time without prior notice.

The version posted on our website at the time of purchase governs the order.