Returns & Refund Policy
1. Order Cancellation
Orders begin processing shortly after they are placed.
- Orders may be canceled only before production or fulfillment starts.
- Once production begins, the order cannot be canceled, modified, or refunded.
- To request a cancellation, contact us immediately after placing your order.
2. Items Eligible for Replacement or Refund
We will gladly replace or refund an item if the following conditions apply:
- The wrong item was delivered.
- The item arrives damaged.
- The item has a manufacturing or printing defect.
- The item differs significantly from the approved product description.
- The package is lost during shipment after the carrier's confirmation.
Customers must notify us within 14 days of receiving the order.
Please include:
- Order number
- Full name
- Description of the issue
- Clear photographs showing the problem
Failure to provide sufficient information may delay or prevent the claim's approval.
3. Items That Cannot Be Returned
Because many EmpireBloom products are custom-made or printed on demand, we do not accept returns or exchanges for the following items:
- Buyer's remorse
- Ordering the wrong size
- Ordering the wrong color
- Ordering the wrong product
- Personal preference
- Change of mind
- Accidental purchases
- Personalized or customized items
- Digital products or downloadable files
- Gift cards
- Clearance, final sale, or promotional items marked "Final Sale"
Please review all sizing charts and product descriptions before placing your order.
4. Size Responsibility
Customers are responsible for selecting the correct size before placing an order.
Sizing charts are available when provided.
Returns or exchanges will not be accepted because a different size was requested after the purchase.
If EmpireBloom ships a product that is mislabeled or manufactured in the incorrect size, we will replace it at no additional cost.
5. Color Variations
Actual colors may vary slightly due to:
- Different computer monitors
- Mobile device screens
- Lighting conditions
- Printing processes
- Material textures
Minor color variations are not defects.
6. Damaged or Defective Products
If your order arrives damaged:
- Contact us within 14 days of delivery.
- Include photographs of:
- the product,
- the shipping package,
- the shipping label,
- and the damaged area.
- Do not discard the packaging until your claim has been reviewed.
After verifying the claim, EmpireBloom may, at its sole discretion, replace the item or issue a refund.
7. Lost Packages
If tracking indicates your package has not been delivered:
- Contact us within 30 days of the estimated delivery date.
- We will investigate with the carrier.
Packages marked "Delivered" by the carrier may not be eligible for a refund if the carrier confirms delivery.
Customers are responsible for providing a secure delivery address.
8. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
EmpireBloom is not responsible for:
- incorrect addresses,
- incomplete addresses,
- undeliverable addresses,
- packages returned due to customer error.
If an order is returned due to an incorrect address, additional shipping charges may apply before it is reshipped.
9. Refused Deliveries
Orders refused by the customer may not qualify for a refund.
Shipping costs, return shipping fees, customs charges, and handling fees may be deducted from any approved refund.
10. International Orders
Customers are responsible for:
- customs duties,
- import taxes,
- VAT,
- brokerage fees,
- and local government fees.
EmpireBloom does not control these charges.
Refusal to pay customs charges does not qualify for a refund.
11. Return Authorization
Do not return products without contacting EmpireBloom first.
The fulfillment facility may refuse or discard unauthorized returns.
If a return is approved, we will send the return instructions.
12. Refund Method
Approved refunds will be issued to the original payment method used for the purchase.
Original shipping charges are non-refundable unless the error was caused by EmpireBloom.
Refund processing times vary by your bank.
13. Exchanges
We replace only items that meet the following criteria:
- damaged,
- defective,
- incorrectly manufactured,
- or incorrectly shipped.
We do not offer exchanges for the following reasons.
- wrong size selected,
- change of mind,
- preference changes,
- ordering mistakes.
14. Fraud Prevention
EmpireBloom reserves the right to:
- deny suspicious claims,
- request additional documentation,
- limit refunds for repeated abuse,
- Refuse service if fraud or misuse is suspected.
False claims may be reported to payment processors or to the appropriate authorities, as permitted by law.
15. Limitation of Liability
To the fullest extent permitted by applicable law:
- EmpireBloom is not liable for indirect, incidental, consequential, or special damages arising from the purchase or use of our products.
- Our maximum liability shall not exceed the amount paid for the affected product.
Nothing in this policy limits rights that cannot be legally excluded under applicable consumer protection laws.
16. Force Majeure
EmpireBloom shall not be responsible for delays caused by events beyond our reasonable control, including, but not limited to, the following:
- natural disasters,
- severe weather,
- pandemics,
- labor strikes,
- transportation disruptions,
- supplier interruptions,
- government actions,
- customs delays,
- internet outages.
17. Policy Changes
EmpireBloom reserves the right to modify this policy at any time without prior notice.
The version posted on our website at the time of purchase governs the order.